DueSentry Support
Need help?
If you need help, have feedback, or want to suggest a feature, we're here to assist. Get in touch with us about anything related to DueSentry.
Contact support
If you need help, have feedback, or want to suggest a feature, email gleen.israel@me.com.
What to include
To help diagnose an issue, please include:
- Your DueSentry app version
- Your device model and operating-system version
- A short description of what happened and what you expected
- The steps needed to reproduce the issue, if known
Please do not send passwords, payment-card numbers, or other sensitive information.
Common troubleshooting
- Install the latest available version of DueSentry and your device's operating system.
- Close and reopen DueSentry, then restart your device if the issue continues.
- For reminder issues, confirm that notifications are enabled for DueSentry in System Settings.
- For synchronization issues, confirm that you are signed in to iCloud, iCloud Drive is enabled, and your device has an internet connection.
Data and privacy
DueSentry does not collect personal data or app usage data. Information you enter stays on your device or in your private iCloud account when synchronization is enabled. Read the DueSentry Privacy Policy for details.
App availability
DueSentry is available for iPhone, iPad, and Mac on the App Store.